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    • Frequently Asked Questions

    Need assistance?

    We're here to help! At GameKeys.Store, customer satisfaction is our priority.
    Whether you have questions about your order, need help activating a product, or run into any issues, our support team is ready to assist you.

    Check out our FAQ section for quick answers to common questions, or contact us directly for personalized support. We aim to resolve any issues as quickly as possible so you can get back to gaming and enjoying your software.

    Feel free to reach out to us via email or through our support form, and we'll get back to you as soon as we can.
    1. Download the Steam Client here.

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    2. Log in to your Steam account and click on Games > Activate a Product on Steam.

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    3. Click Next when you see the Product Activation pop-up.

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    4. Please Agree the Steam Subscriber Terms.

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    5. In the ‘Product Code’ section, enter your unique code that’s displayed on the ‘Order’ page of your CDKeys account or on the link of your confirmation email if you had purchased as a guest and follow the prompts to activate.
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    6. Your game is now viewable in the ‘Library’ tab and is available to download/install.

      You can find additional support for the Steam client here: https://help.steampowered.com/en/wizard/HelpWithSteam

    Xbox One

    1. Sign in to your Xbox One (make sure you’re signed in with the Microsoft account you want to redeem the code with). 

    2. Press the Xbox button to open the guide, then select Home. 

    3. Select Store. 

    4. Select Use a code 

    5. Enter the 25-character code that’s displayed on the ‘Order’ page, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you. 

    Note If you can’t locate Store, scroll down to Add more on the Home screen and select the Store tile. (You may need to select See all suggestions.) Then select Add to Home.

    Xbox 360

    1. Sign in to your Xbox 360 (make sure you’re signed in with the Microsoft account you want to redeem the code with). 

    2. Press the Xbox Guide button on your controller 

    3. Select Games & Apps, then choose Redeem Code. 

    4. Enter the 25-character code that’s displayed on the ‘Order’ page, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

    Web Browser

    1. Load a web browser and go to this address: https://redeem.microsoft.com/enter

    2. Sign in with your Microsoft account credentials. 

    3. Enter your unique code that’s displayed on the ‘Order’ page and follow the prompts to activate. Don’t worry about hyphens, the system takes care of those for you. 

    You can find additional support for your Xbox Live account here: https://support.xbox.com/en-US/contact-us

    Windows 10

    1. Sign in to your PC (make sure you’re signed in with the Microsoft account you want to redeem the code with). 

    2. Press the Start button, type store, then select Microsoft Store. 

    3. Select More … > Redeem a code. 

    4. Select “Redeem Code” 

    5. Enter the 25-character code that’s displayed on the ‘Order’ page, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you. 

    Android/Windows 10 Mobile device

    1. Open the Xbox mobile app, then sign in (make sure you’re signed in with the Microsoft account you want to redeem the code with). 

    2. Press the Menu button in the upper left corner. 

    3. Select Microsoft Store from this list, then choose Redeem a code. 

    4. Select “Redeem Code” 

    5. Enter the 25-character code that’s displayed on the ‘Order’ page, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you. 

    iOS Mobile device

    1. Go to https://redeem.microsoft.com. https://redeem.microsoft.com

    2. Enter the 25-character code that’s displayed on the ‘Order’ page, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you. 

    Xbox Console Companion App on Windows 10

    1. On your PC, press the Start button , then select Xbox Console Companion from the list of apps. 

    2. Make sure you’re signed in with the account that you want to redeem the code with. If you need to sign in with a different account, select the Gamertag picture on the left navigation bar, then select Sign out and sign in with the correct account. 

    3. Select Microsoft Store from the left navigation bar, then select Redeem a code. 

    4. Enter the 25-character code that’s displayed on the ‘Order’ page, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you. 

    • Via PS4 Console:
      1. Log in to your PSN (PlayStation Network) account.
      2. Click on the ‘Playstation Store’ icon.
      3. From the menu on the left, select ‘Redeem Code.’
      4. Enter your unique code that’s displayed on the ‘Order’ page of your CDKeys account or on the link of your confirmation email if you had purchased as a guest and follow the prompts to activate.
      5. You can download your game onto your system now or at any time from the ‘Purchased’ tab under ‘Library.’
    • Via Web Browser:
      1. Load your web browser, and head to https://store.playstation.com/ and log in to your PSN account.
      2. Click the smiley face icon in the top right corner of the browser.
      3. From the drop down menu, select ‘Redeem Codes.’
      4. Enter your unique code that’s displayed on the ‘Order’ page of your account or on the link of your confirmation email if you had purchased as a guest and follow the prompts to activate.

          *Sometimes the purchase does not appear until the console has been rebooted.

    1. Visit https://www.nintendo.com/. Login to an existing account or create a new one.

    2. Click on your username and select ‘Settings’.

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    3. On Settings page, select “Shop menu” from the left side menu.

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    4. Select “Add Funds” and on next page, click “Prepaid Code”

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    5. Enter your unique 16-character download code displayed on the ‘Orders’ page of your account or on the link of your confirmation email if you had purchased as a guest then select ‘Next.’

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    Or you can also visit https://ec.nintendo.com/redeem#/ and enter the code and login to your Nintendo Account to redeem. 

    Activate with EA App:

    1. Click here, to download the EA App for Windows
    2. Log in to your EA Account
    3. Open My Collection.
    4. Select Redeem Code
    5. Enter your unique code that’s displayed on the ‘Orders’ page, and follow the prompts to activate.

     

    Activate with Origin Client:

    For Windows:

    1. Log in with the EA Account where you want to add the game.
    2. Click the Origin menu
    3. Select Redeem Code
    4. Enter your unique code that’s displayed on the ‘Orders’ page, and follow the prompts to activate.

     

    For Mac:

    1. Log in with the EA Account where you want to add the game.
    2. Go to your computer’s top menu to select Games and Redeem Code
    3. Enter your unique code that’s displayed on the ‘Orders’ page, and follow the prompts to activate.

    Just send us a support ticket

    Nope ツ